To our valued customers
Apology and Notification Regarding Voluntary Recall of rienda Novelty
Thank you very much for your continued patronage of our company.
Baroque Japan Limited has discovered that the “Softy Bloom” electric foot warmer novelties have been known to generate abnormal levels of heat during use, causing damage. These were sourced from I.S. SAKURAI. They were distributed to customers purchasing at least 18,000 yen worth of goods during our “4 Weeks Pattern Fair!” starting on November 3, 2016, at rienda and SHEL’TTER WEB STORE. As we consider the safety of our customers above everything else, we have decided to voluntarily recall any of this product that we have already distributed.
We deeply apologize for any worry and inconvenience this may have caused you.
We shall do our utmost to ensure that this type of incident does not arise again through even more emphasis on quality management. We humbly ask for your understanding and cooperation at this time.
Baroque Japan Limited
I.S. SAKURAI Co., Ltd.
Product name: “Softy Bloom” electric foot warmer novelties
Product no.: 1109AA02-0260
Manufacturer: TEEM VITAL (ASIA) LIMITED
Rm. 1610, 16/F, Technology Park, 18 On Lai St., Siu Lek Yuen, Shatin, N.T., Hong Kong
Importer: I.S. SAKURAI Co., Ltd. 1-25-8 Arakawa-ku, Tokyo
If you are in possession of the product in question, once you have returned it we would like to offer you in exchange a coupon valued at 3,600 yen that can be used at rienda. Please contact one of the call centers listed below or your nearest rienda store.
1. For rienda shop customers:
Call Center: 03-6730-9191 (Hours: Weekdays 10:00–18:00)
2. For SHEL’TTER WEB STORE customers:
Call Center: 03-5402-6050 (Hours: Weekdays 10:30–18:00)