We have included representative questions and answers from the questions we frequently receive.




About recruit

Do you have any instructions regarding clothes to wear to the interview?

We generally ask applicants to wear everyday clothing, but in somecases we may provide specific instructions.

Can I move up to contract employee or full time employee status even if I start out part time?

We conduct personnel evaluations every six months. Salary raises and promotions to contract employee or full time employee status are provided based on the evaluation results.

How can I apply?

Check the "Shop Staff Employment Opportunities" on our website and apply online.

About product

Do you offer alterations?

Please visit the nearest shop of the brand that you purchased carrying the product, or consult the Baroque Japan Call Center (03-6730-9191) providing the model number, shop at which you made your purchase, and date of purchase.

Do you offer size changes, returns, and refunds?

We offer exchanges, returns, and refunds only for products in unused condition by Baroque Japan standards. Please visit the shop at which you made your purchase within 10 days of purchase carrying the product with tag still attached and your receipt. For details, please consult the shop at which you made your purchase with your receipt at hand. For returns, a refund will be provided with the same method as the original payment (cash, credit card, etc.).
* Note that exchanges may not be available if the item is out of stock.
* We may not accept products that have been worn.

A product I purchased was defective. Do you offer exchanges?

Please consult the shop at which you made your purchase. The staff will examine the condition of the product and offer you a response.
* Note that the staff will first check your purchase history.

About IR, stock

How many shares is your share trading unit?

Our trading unit is 100 shares.

What is your securities code?

Our Tokyo Stock Exchange securities code is "3548".

Do you have a shareholder's special benefit plan?

Please visit our Shareholder's special benefit plan.

About others

I no longer wish to receive newsletters. What should I do?

Using the online contact form here (link to, please complete the required fields (name, phone number, registered shops, and email address) and request withdrawal from membership.




Contact us

For topics not covered in the FAQ, contact us via:
Online contact form:
TEL : 03-6730-9191 (inquiries reception)
Weekdays 10:00-18:00 (closed on Sat., Sun., holidays, and the New Year holiday season)