We have included representative questions and answers from the questions we frequently receive.




About recruit

Where should I direct questions about shop staff hiring?

Direct inquiries to the contact information provided below. However, we ask that applicants do not inquire about reasons behind the screening results (i.e., passing or failing).

When will I know the results of the initial applicant screening?

Results will be ready 1 to 3 weeks after the entry period closes. All applicants will receive a notice of their results, even if they do not pass the screening. Notification will be conducted by e-mail, so we ask that you make sure you can receive e-mail message from

Will I need to change my hair style or makeup style after I am hired?

We may ask employees to change their hair styles or makeup styles to complement specific brands and season concepts.

About product

Do you offer alterations?

Please visit the nearest shop of the brand that you purchased carrying the product, or consult the Baroque Japan Call Center (03-6730-9191) providing the model number, shop at which you made your purchase, and date of purchase.

Do you offer size changes, returns, and refunds?

We offer exchanges, returns, and refunds only for products in unused condition by Baroque Japan standards. Please visit the shop at which you made your purchase within 10 days of purchase carrying the product with tag still attached and your receipt. For details, please consult the shop at which you made your purchase with your receipt at hand. For returns, a refund will be provided with the same method as the original payment (cash, credit card, etc.).
* Note that exchanges may not be available if the item is out of stock.
* We may not accept products that have been worn.

A product I purchased was defective. Do you offer exchanges?

Please consult the shop at which you made your purchase. The staff will examine the condition of the product and offer you a response.
* Note that the staff will first check your purchase history.

About IR, stock

What are your procedures for things like share owner name transfers and address changes?

See Shareholder basic information & procedures.

When are your accounting periods and earnings announcements?

Our accounting period is at the end of February every year. For our earnings result, visit the IR calendar.

How many shares is your share trading unit?

Our trading unit is 100 shares.

About others

I no longer wish to receive newsletters. What should I do?

Using the online contact form here (link to, please complete the required fields (name, phone number, registered shops, and email address) and request withdrawal from membership.




Contact us

For topics not covered in the FAQ, contact us via:
Online contact form:
TEL : 03-6730-9191 (inquiries reception)
Weekdays 10:00-18:00 (closed on Sat., Sun., holidays, and the New Year holiday season)